Reviews

I have gone to Richens Eye Center for the past three years, and Dr. Wagoner and Dr. May have provided excellent care! However, I was unexpectedly switched over to Dr. Lister without being notified. Huge mistake! Dr. Lister gave me a new prescription and told me to return to pick up the trial contacts in a few weeks. When I asked for a printout of the prescription, they told me I would get it after I tried the trials. I tried the trials for a week, and they made my vision far worse than before. I called and explained that the trails were not working and needed new ones. They told me I needed to come back for another appointment at the Saint George location. When I arrived, the nurse told me they did not have my correct trials at their location. I was confused and explained that the trails were not working and I needed to be re-examined. The nurse told me he would get Dr. Lister to discuss my options. I sat there waiting and could hear the nurse explaining my situation to Dr. Lister. Dr. Lister told the nurse what to say to me, and the nurse returned and told me what Dr. Lister told him to say. He told me they intentionally gave me the wrong contact trials. That was extremely frustrating because Dr. Lister never came back to talk with me and explain what happened. They said they would have "the correct" trials in a week or so and to come back to get them. When I went back in a week, they tried giving me the same trials they had given me before. I told them they were the same, and they still refused to provide me with a copy of the prescription. They wasted my time and wanted me to go back for another appointment to figure it out. I understand mistakes happen, but making someone come back for three appointments and not talking to your patient about what's happening is ridiculous. I have never had this problem before with any eye doctor. I will not be going back. If you are thinking about going to Richens Eye Center avoid Dr. Lister.

RICHENS VIGOROUSLY removes negative reviews, this post was quickly deleted without a reply. I put it up again. I would give it minus -5 stars if I could, terrible experience all around. 1. LONGEST WAIT TIME BY FAR. 50 min. initially, then another 30 min. alone in a small room, 2 hrs. 20 min. total just for my yearly covered insurance exam! Many reviews harp on this. I even filled in for a sudden cancellation which should have just stayed cancelled! 2. HIGH EMPLOYEE TURNOVER. The front desk and an assistant were both training new people, resulting in significant incorrect procedures, for which I had to go back to do over again! Might explain the unacceptable wait times. 3. A VERY DISTRACTED ASSISTANT, AND NOT A DOCTOR, EVEN UNBELIEVABLY CONDUCTED MY EYE CHART TEST! With COUNTLESS interruptions to help the new hire with computer entries unrelated to my test where concentration is paramount, making me question its accuracy! A most embarrassing thing happened when the doctor announced a totally incorrect assessment based on the regular assistant's wrong entry that I wasn't wearing contacts, when I was. He wasn't around to even know I wore contacts. Unbelievable. 4. TRUSTWORTHY ISSUES, DOCTOR ISSUES FALSE STATEMENTS! at my expense! Dr. May declared from the completed exam that my eyes were in very good condition, a clean bill of health; when afterwards I brought up the subject of cataracts. I must have uttered the magic word. For not until then, did he begin telling me of its signs to look out for and to come back every year to check on progression. Kind of amusing, what some will attempt for money. No cloudiness, and me secretly knowing that an eye doctor said as much last year. What wasn't amusing, was later discovering that he actually diagnosed me with cataracts, and due to that, have out-of-pocket expenses I didn't have with other providers! And the office said I couldn't have my eye prescription; an automatic with other providers; because he wrote down that I was going to stay with contacts! A baffling false statement, he only does eyeglasses! I specifically told him I need it to see if I should get new glasses of course! Unbelievable! 5. KEEP ME IN THE DARK, FLEECING ME AND THE INSURANCE COMPANY! Besides the hidden things that Dr. May put in his report, billing wouldn't explain to me why I now have expenses, such as $35 to obtain my prescription. I had to make time for research, discovering that they would now file for medical and not vision! Or so they say, who knows if they will file both, and have both me and insurance pay for the same things. Obviously the direction they're headed is to squeeze as much profit as possible, with no consideration for their patient. Incomprehensible. I would definitely go to another provider to show the insurance company that I was falsely diagnosed for cataracts if it weren't for the additional expense this cycle. Don't bother with a canned reply! If Richens will pay for the second opinion, we'll clearly see who's right.

Last saw my doctor at Richens 1 year ago...new optometrist but know he has been there for a number of months now. Arrived before my appt time but not by much. Checked in. 1/2 hr later I see the tech and she does her thing and leaves the room 15 min later. The doctor doesn't arrive for another 15 min . He asks questions and does his exam. I leave 70 min after my appointment. I have been coming for 9 .5 years and have NEVER had to wait and hour to see the doctor. I usually was in and out within 1/2 hour at the latest--always very quick. My appointment was at 10:30 am. Hope this isn't how it will continue to be in the future.

Caring professional knowledgeable. Would highly recommend

Nothing but Excellence and professionalism.

I've attended Richens Eye Center, Dr Shawno May, for many years. He is so very thorough. I wouldn't consider going anywhere else.

Excellent care. So grateful to have found Dr. May!!!

Nurses and doctor are very good at checking all aspects of my eyes But one thing that bothers me is that there is always such a long wait from time nurtse is done and doctor comes in to do final exam my last visit I waited about an hour My time is valuable also , an half hour is acceptable but not a hour Other than that I’m very happy with the care I get Sincerely Sidney Kelsey